About The Machines
How does the machines work?
The NESCAFÉ® Dolce Gusto® machine pumps water into its capsules at up to maximum 15 bar pump pressure. The high pressure, and the smart capsule design, deliver an even distribution of pressure to extract the coffee’s full flavour. The system uses a pump pressure similar to that of professional machines.
What capsules is compatible with the NESCAFÉ Dolce Gusto coffee machines?
The capsules that are compatible with NESCAFÉ® Dolce Gusto® machines are our NESCAFÉ Dolce Gusto and Starbucks by NESCAFÉ Dolce Gusto capsules.
How do I know when my NESCAFÉ® Dolce Gusto® coffee machine needs descaling?
Most of our coffee machines have an alert to tell you when it needs descaling and after a set number of uses, an orange or amber light will show up, which is the machine’s way of telling you it’s time for descaling. If your machine doesn’t have this feature, make sure to clean it every 3 to 4 months.
How to descale NESCAFÉ® Dolce Gusto® coffee machines?
Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks. Descaling every 3-4 months gets rid of the build-up of limescale, keeping water flow fast and pump pressure high. It’s super simple to descale your Dolce Gusto® coffee machine, check out our guide and find out what you need to do.
Where can I buy NESCAFÉ® Dolce Gusto® kit?
You may purchase our descaling kit on our e-commerce platform:
Shopee
Lazada
What happens if I still face problems with my NESCAFÉ® Dolce Gusto® coffee machines?
You may contact our customer service at 1800 88 3633 or submit your inquiries on our NESCAFÉ® Dolce Gusto® Contact Us Page. Our dedicated agent will help you to solve the problems over the phone or may direct and refer you to the service centres where repair service will be provided.
